What is your customer satisfaction guarantee?

At VitaCup, our mission is to leave you feeling satisfied. We’re here to help if you have any problems with our products and would love to work with you to find the right match. 

With our Customer Satisfaction Guarantee refund, you may receive a full refund for one (1) opened product per first order. If you order and open two (2) of the same items, you may only receive a refund on one (1) of those opened items. 

 You must submit your refund request within 30 days of your order date, or we will not be able to accept it. The Customer Satisfaction Guarantee applies to your first order only, whether it’s a subscription or a one-time purchase order. 

Customer Satisfaction Guarantee is valid for up to 30 days of the purchase date. Refund processing times may vary and require 5-10 business days, depending on your banking institution; credits may not appear on your account right away. You may need to check with your bank or credit card company if you think there has been an error or to ensure the refund is processed. If you continue to have issues after 10 days, please contact us by e-mailing [e-mail]. Only one refund or replacement order per customer. Replacement orders and guarantees are for www.vitacup.com purchases only.  We process product replacements, partial refunds, store credit, and payment refunds at our discretion. 

Gift cards are not eligible for refunds. 

Refunds will not be provided for shipping costs or accessories such as eco mugs, ceramic mugs, or sampler packs.