What's your return policy?

If you would like to return an item to VitaCup, you must contact us within 30 days of the order date to request a return shipping label.

Simply follow these steps:


• Let us know by one of the following methods that you'd like a refund, and which item you'd like to return: 

• Emailing us at: [e-mail]

• Calling us at: 888-857-8482

We will email you a prepaid return slip within 72 business hours of your request.


Place the bag in a box or mailer and mail it back to us using the prepaid return label.


 We will initiate your refund as soon as we receive your package back to our warehouse, and it has been stowed. Your refund will be processed within 1 – 2 business days. Refunds will be issued to the same credit card or payment method charged when ordering the product. Once a return is processed, it may take up to 10 business days for the return to be posted to your account, depending on your method of payment.

Please use this return shipping label supplied by us so that it is returned to the proper warehouse location that matches your order. Items shipped to an improper address due to your failure to contact us for a return shipment label are not our responsibility to refund or reship.  Returned product(s) will be fully inspected and evaluated before a refund is issued. Items MUST be unopened, and the seal must be completely intact for refunds to be issued. 

 If you have not contacted us within 30 days of your order date to initiate a return, your item will NOT be refunded. VitaCup is not responsible for duplicate orders placed by the customer online.

 **This return and refund policy applies to one-time orders placed on vitacup.com only. The policy is subject to change without notice; some restrictions may apply to subscription orders. Please refer to recurring subscriptions for further details.

 If a shipment is returned to us as undelivered you may request a reship of the order with no additional shipping fee. **This does not apply to Refused Packages.